General Terms and Conditions Repeat Fashion B.V.

In these general terms and conditions the following terms will be taken to mean as follows:

1. Seller: the legal entity offering products to customers by distance selling, in this case Repeat Fashion B.V..
2. Customer: the natural person that is not acting in performance of a profession or business and that is entering into a distance selling agreement with the seller;
3. Distance selling agreement: an agreement in which, within the framework of a system organized by the seller for distance selling of products and/or services, exclusive use is made of one or more technologies for remote communication up until the agreement is made;
4. Technology for distance communication: resource that can be used for making an agreement, without the customer and seller meeting in the same room at the same time;
5. Cooling-off period: the period in which the customer can use his right to cancellation;
6. Right to cancellation: the option for the customer to cancel the distance selling agreement during the cooling-off period;
7. Day: calendar day;
8. Ongoing transaction: a distance selling agreement pertaining to a series of products and/or services, where the obligation to supply and/or purchase is spread over time;
9. Permanent data carrier: any tool that the customer or seller enables to store information addressed to him personally in a way that allows future consultation and unaltered reproduction of the information stored.

1. These general terms and conditions and the provisions in the privacy policy apply to all of the seller's offers and to all distance selling agreements coming into effect between seller and customer.

2. If the distance selling agreement is entered into electronically, the text of these general terms and conditions can, notwithstanding the previous paragraph and prior to the distance selling agreement being entered into, be made available to the customer in such a way as to allow the customer to store these in a straightforward manner on a permanent data carrier. If this is not reasonably possible, then prior to the distance selling agreement being entered into it will be indicated where the customer can familiarize himself with the general terms and conditions by electronic means and that these will, upon the customer's request, be sent to him electronically or by other means free of charge.

1. If an offer will only be valid for a limited period of time or is subject to conditions, this will be stated expressly in the offer. Obvious mistakes or errors in the offer will not be binding for the seller.

2. All offers are to contain such information as to be clear to the customer what rights and obligations are attached to acceptance of the offer. This particularly concerns:

• the price including taxes;
• any delivery costs;
• the way in which the agreement will be effectuated and what actions are necessary to this end;
• the validity (or otherwise) of the right to cancellation;
• the method of payment, delivery or implementation of the agreement;
• the deadline for acceptance of the offer, or the deadline for honouring the price;
• if the agreement is to be archived after coming into effect, the way in which the customer can consult this;
• the way in which the customer can learn of actions not wanted by him prior to entering into the agreement, as well as the way in which he can set these right prior to the agreement being effectuated;
• and any languages, other than Dutch, in which the agreement can be entered into;

1. The agreement will be effectuated, subject to the provisions of paragraph 4, at the time of the customer accepting the offer and satisfying the conditions set for it.
2. If the customer has accepted the offer electronically, Repeat Fashion B.V. will confirm receipt of the acceptance of the offer electronically and without delay. Until receipt of this acceptance has been confirmed, the customer will be able to dissolve the agreement.
3. If the agreement is effectuated electronically, the seller will implement appropriate technical and organizational measures to protect the electronic transfer of data and he will provide a secure web environment. Seller has implemented appropriate security measures with regard to electronic payment transactions.
4. Seller may – within statutory frameworks – ascertain whether the customer is able to fulfill his payment obligations, and may also acquaint himself with all those facts and factors that are of significance for responsibly entering into the distance selling agreement. If on the basis of this enquiry seller has grounds not to enter into the agreement, she will be entitled to refuse an order or request or to impose special conditions on processing it.
5. Seller will accept no orders from persons under the age of 18 years.
6. The goods will remain the property of seller until the customer has settled the bill in full.
7. It holds for all offers and promotional codes that these can be used only once and by only one person when placing an order. Vouchers and gift vouchers cannot be purchased at a discount. It is not permitted to use several offers and promotional codes in conjunction with one another.
8. Seller will only accept and fulfill orders in the Netherlands, Belgium, Luxembourg, Germany and Austria. The website is available in three languages: Dutch, English and German. If someone opens the website in Dutch or English, that person will automatically be doing business with Repeat Fashion B.V. If someone opens the website in the German language, that person will be doing business with Repeat GmbH (a sister company of Repeat Fashion B.V.).

1. When purchasing products, for a period of no less than seven working days the customer has the option of dissolving the agreement without having to provide reasons for doing so. This term period will commence the day after the product is received by or on behalf of the customer and in the case of services on the day after entering into the agreement itself. As far as I have briefly been able to look into this, the cooling-off period is at least 7 working days in all countries specified, in line with the regulations.
2. During this period the customer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to be able to assess whether he wishes to keep the product. If he wishes to use his right to cancellation, he shall return the product along with all accessories supplied to the seller in their original condition and packaging, in line with the clear and reasonable instructions issued by the seller with every order (see seller's returns policy). Therefore enclose a copy of the returns policy with the products delivered.

1. If the customer uses his right to cancel, in principle he will not have to bear the costs of return shipment. If the seller does not accept the return due to the fact that the condition of the returned product does not correspond with the conditions set in the returns policy, both the costs of return shipment and the costs of the seller returning it will be charged to the customer and these will have to be paid in advance. Not until the money has been received will the seller return the goods to the customer's account address unless the customer provides alternative instructions in writing in a timely fashion.
2. If the customer has paid an amount, the seller will (upon acceptance of the goods returned) refund this amount as soon as possible, but within no more than 30 days of the return shipment or cancellation, using the same channel through which the payment was initially received.
3. Articles that have been personalized by seller (size, colour, materials) or produced in line with the wishes of the individual customer, have been excluded from the right to cancel.

1. The prices specified for products or services in the offer include VAT, subject to printing errors, misprints and price alterations.
2. The prices given exclude shipping costs. See the overview of shipping costs on the website and the specific arrangements for each product to determine what the shipping costs will be in the case of your order.

1. Seller guarantees that the products and/or services will fulfil the agreement, the specifications stated in the offer, the reasonable requirements pertaining to reliability and/or serviceability as well as the statutory provisions and/or government regulations in force on the date of the agreement coming into effect. No claim can be made under the guarantee if any of the following are involved:

- damage caused deliberately or by negligence
- improper use or careless maintenance
- normal wear and tear
- damage caused by not heeding, or incorrectly heeding, the user/washing instructions

2. The seller will bear the risk of loss of and/or damage to products up until the point at which they are delivered to the customer. Seller has insured all shipments. If prior to opening your package you notice that the packaging is damaged, please contact the seller's customer service team forthwith.
3. Seller cannot guarantee that the colours of the products will match the colours on your screen exactly, as the image on your screen will depend on the quality and settings of you monitor.

1. Seller will take the greatest possible care when receiving and processing orders for products.
2. The point of delivery will be the address the customer made known to the company (the address of the customer as this is stated in the seller's account database). The customer is responsible for informing the seller of any changes of address. Seller is not responsible for deliveries (or the consequences of these) to 'old' addresses.

1. Payment for the products you have ordered is only possible on the basis of advance payment using the methods of payment offered on the website. Seller is not liable for damage incurred by third parties caused by (unlawful) payments made by the customer.

1. Complaints regarding the performance of the agreement must be submitted to the seller by e-mail (info@repeatcashmere.com) without delay, including a lucid and comprehensive description of the issue, once the customer has noticed any defects/shortages.
2. Complaints submitted to the seller will be answered within a period of 14 days from the date of the complaint being received. If a complaint will foreseeably require more time to be handled, the seller will provide a response within 14 days confirming receipt and indicating when the customer can expect a more detailed response.

1. Only Dutch law will apply to agreements between the seller and the customer to which these general terms and conditions relate, and the District Court at The Hague is competent to adjudicate.

1. Seller and its editorial staff have taken the greatest of care in preparing, compiling, editing and disseminating the information on this site, but can in no way whatsoever guarantee the accuracy or completeness of this information. Seller and its editorial staff accept no liability for damage that could arise as a result of the publication of information on this site. To the extent that seller's web pages contain links to other sites on the internet, seller hereby declares expressly that it has no influence on the layout or content of the pages to which these links lead. For that reason, seller distances itself expressly from all content of all pages belonging to third parties to which links on these web pages lead. This declaration applies to all links shown and to all content of the pages linked to. This website's content/design/layout/images/videos are protected by copyright and are the property of Repeat Fashion B.V. Third parties are not permitted to copy, duplicate, distribute or otherwise use content/design/layout/images/videos from this website without the express written permission of the seller.