Service

We hope you find this information helpful as far as possible. But if you still have any questions or comments, we're happy to listen to them, of course. If you think there's some important information that's missing from the website or if you wish to lodge a complaint, pat us on the back or if have a question about our collection, you can send us an email through our contactform. Or call us on the telephone at our service number: +31 (0) 24 820 0035. Repeat Cashmere is available by phone between 10.00 am and 6.00 pm, Mondays to Fridays.

You are on the website of Repeat Cashmere. The horizontal navigation bar shows you the way through the website. For example, you can buy direct with the e-SHOP button or get some ideas from the campaign photos taken of top model Doutzen Kroes. If you prefer not to buy online, you can use the storelocator to find a store near you. If you want to find out more about Repeat Cashmere or cashmere in general, read the information at About. In the News section, you will find everything you want to know about special events and about Repeat Cashmere in the media.

As soon as you are in the e-SHOP, you can have a look around all you want. You have access to the entire collection and can filter out what you want to look at. For example, you can filter by collection, colour and material. If you want to order something, we will then ask you to register as a customer with us. You will then be given a personal log-in name and as password. You then enter your name and address details so that we can process your order properly and quickly. The advantage here is that you only have to do that once. Your personal details will be stored behind your log-in name and password, thus guaranteeing your privacy. As soon as you have a log-in name and a password, you can then place an order. Once you have placed an order, it will then be confirmed by email. Please check your order thoroughly. It is important that you give a correct and personal email address when you register in order to avoid errors.

Repeat Cashmere takes the privacy of all visitors seriously. We treat your personal details confidentially and ensure that our customers can make their purchases in a secure buying and payments environment. Read our statement on privacy here [link]. You have constant access to your personal details after you log in. After you log in, go to "My Account". You can alter your personal details by pressing the "Change" button (next to your name, address and town or city).

Each article of clothing has its own product page. On this page you will find: photos with various views of the article concerned a zoom function with which you can look at the item, concerned in detail all information about the item of clothing, the washing instructions, a link to the sizes table a link to the delivery conditions, a link to your wishlist a link to the shopping basket, photos of suitable or similar items, photos the items you looked at last. If you wish to place an order, first select the colour and then the size you want. You can place your order by pressing the "Add to shopping bag" button. When you have finished shopping, click on the "Go to checkout" button. This starts the payment process. Check your details carefully and enter the address you want your order delivered to. Your order will be shipped when payment has been confirmed.

Normally we deliver within one working day. It is therefore impossible to cancel an order. But thanks to the Distance Selling Contract you can cancel your order within 14 days after receipt without giving any reasons.

In the Repeat Cashmere e-SHOP you can pay via Visa Mastercard Paypal Giropay (Germany). As soon as your payment has been accepted by our Payment Service Provider, the order will be confirmed. You will then be sent a confirmation of your order by email.

Repeat Cashmere guarantees a secure and confidential environment in which you can make your purchases. The www.repeatcashmere.com website has been secured with various safety technologies and procedures and is inaccessible to third parties. Your personal details are in good hands with us. All payments are secured with a secure socket layer (SSL) link. SSL is a method for establishing a link between one computer and another safe one. Banks also use these links for online banking. You will recognise an SSL link by the little padlock which appears on the lower right in the menu bar of your browser and at the address bar which begins with "https" instead of "http". In this case the "S" stands for "secure".

An article ordered from Repeat Cashmere is a gift and that's how we treat your order. The wrapping consists of high-quality cardboard with silk paper and a ribbon. Whether it's something for you or a gift for someone else, an order from Repeat Cashmere always has that special something about it.

Would you like to be kept up to date about special events, sales campaigns and special offers? If so, register for the newsletter.

Each time we make you an offer, you will receive a promotion code from us. You can convert this code to cash by entering it into the appropriate section in the payment process. The discount given by the promotion code will then be deducted from the amount of your purchase.