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Returning goods
Free returns within 14 days

It goes without saying that you can return (part of) your order within 14 days upon receiving your parcel.
For more information, please have a look at our Return policy.

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Shipping information
Shipping options
Delivery time
Shipping costs
Free Shipping From
DHL
2-6 business days
Free
Free

TRACKING YOUR PARCEL

After your parcel has been dispatched you will receive an email with a tracking number.

With this tracking number you can track the status of your parcel here:

For more shipment information please click here

Complaints Procedure

COMPLAINTS PROCEDURE

The REPEAT team is doing everything she can to make sure to deliver the best products and service. However, it can happen that a product contains a production fault or that you experience problems with your shipment. In this case, please notify us as soon as possible by contacting our customer service. To help you as good as possible, please provide us with the order number, the article number (if available), a clear description of your complaint and, if possible, a clear photo of the damaged article.

You can reach us via our contact form or by sending us an email on customerservice_usa@repeatgroup.ch.

When you prefer to inform us about your complaint by mail, you can address your letter to:

Repeat International LLC
Attn: Customer service – Online
141 West 36th Street
New York, NY 10018
USA

We aim to investigate your complaint within 7 days, but will reply you in writing at the latest within 14 days upon receiving your complaint.