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Returning goods
Free returns within 14 days

It goes without saying that you can return (part of) your order within 14 days upon receiving your parcel.
For more information, please have a look at our Return policy.

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Shipping information
Shipping options
Delivery time
Shipping costs
Free Shipping From
UPS
UPS
7-10 business days
$ 15.-
$ 299.-

TRACKING YOUR PARCEL

After your parcel has been dispatched you will receive an email with a tracking number.

With this tracking number you can track the status of your parcel here:

For more shipment information please click here

Returning Goods

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RETURNING GOODS

It goes without saying that you can return (part of) your order within 14 days upon receiving your parcel.

If you wish to return (part of) your order, please make sure that:

  • you return it within 14 days after receiving it
  • you return the invoice and indicate which article(s) you are returning
  • the article concerned is undamaged and has not been washed
  • the original labels are still attached to the clothing

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RETURN THROUGH UPS

Please notify us of your return consignment via our contact form or send us an email at customerservice_usa@repeatgroup,ch or call us on 1.646.665.1090.

As soon as you have informed us that you wish to return your order, we will arrange a date and address with you on which our partner UPS will pick up the returned goods from your home/office address. This is free of charge.

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RIGHT TO CANCEL

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right to cancel, you must inform us (Repeat International LLC, 141 West 36th Street, New York, NY 10018, USA, to be reached by phone at 1.646.665.1090 or by email via customerservice_usa@repeatgroup.ch of your decision to cancel this contract by a clear statement(e.g. a letter sent by post, fax or e-mail). You may use the attached cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

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EFFECTS OF CANCELLATION

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than-
(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

We will collect the goods. We will bear the cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

To download the cancellation form, please click here.

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REPEATED RETURNS

REPEAT cashmere offers a flexible returns policy to make your online shopping experience more enjoyable. However, we do monitor the number of returns made and may refuse to accept orders at our discretion if goods are returned repeatedly.