If you wish to return an article, please make sure that:
It is possible to return your parcel via a pick-up by DHL Express at your home or office address. If you prefer to use this return option, please contact our customer service via our contact form or send us an email at customerservice@repeatcashmere.com or call us on +44 (0)20 8068 1984.We will arrange a date and address with you on which our partner DHL Express will pick up the returned goods from your home/office address. This is free of charge.
To request a return label for returning the parcel via a DHL Express service point, please contact our customer service via our contact form or send us an email at customerservice@repeatcashmere.com or call us on +44 (0)20 8068 1984.We will then send you a return label by email. Upon reception of your return label, please print it and attach it to your parcel. Please fill in the cancellation form and put it in the parcel. You do not need to attach/include any further documents.
To locate your nearest DHL Express service point, please visit https://locator.dhl.com/.Please note that only DHL Express service points and no DHL service points will accept the return label.
In the DHL Express service point, your parcel will be scanned and you’ll receive a proof of shipment. We recommend that you keep the proof of shipment to keep track of the status of your return shipment.
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right to cancel, you must inform us (Repeat Fashion B.V., Noorderdreef 68, 2153 LL Nieuw-Vennep, The Netherlands, to be reached by phone at +44 (0)20 8068 1984 or by email via customerservice@repeatcashmere.com of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached cancellation form, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
If you cancel this contract, we will reimburse you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than-
(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned
the goods, or
(c) if there were no goods supplied, 14 days after the day on which we are informed
about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
We will collect the goods and we will bear the cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
To download the cancellation form, please click here.
REPEAT cashmere offers a flexible returns policy to make your online shopping experience more enjoyable. However, we do monitor the number of returns made and may refuse to accept orders at our discretion if goods are returned repeatedly.
We currently ship to the United Kingdom with our shipping partner DHL Express.
* Depending on product availability
** Shipping costs are displayed in Euros, including VAT
* Depending on product availability
** Shipping costs are displayed in Euros, including VAT
Home delivery by DHL Express is our standard shipping service where your parcel will be delivered to your home address, or any other residential address (except P.O. boxes) which you specify during the order process.
It's also possible to deliver your shipment to a location other than your home address: just fill in your preferred delivery address during the checkout process and we’ll send your order to the address you provided. (Unfortunately, it's currently not possible to have your order delivered to a P.O. Box.) This way you can surprise one of your loved ones with a nice REPEAT gift or have your order conveniently delivered to your office.
After your parcel has been dispatched you will receive an email with a tracking number. With this tracking number you can track the status of your parcel here:
All prices on repeatcashmere.com include duties and local applicable VAT.
As from 1st of April 2021 all your purchases on www.repeatcashmere.com will be DDP (Delivery Duties Paid).
No additional taxes or customs duties are charged for articles that are shipped to the United Kingdom. The articles’ prices and shipping costs include VAT and are thus listed as gross prices.
1. Please note that during peak times (special promotions and SALE periods), it might take longer to dispatch your parcel.
2. We work closely with our shipping partners to minimize the potential impact of custom delays on our international customers.
3. Occasionally, articles can't be dispatched immediately from our distribution center. We will inform you about the longer delivery period during the checkout process when this happens.
An article ordered from REPEAT cashmere is a gift and that's how we treat your order. The wrapping consists of high-quality cardboard with silk paper and a ribbon. Whether it’s something for you or a gift for someone else, an order from REPEAT cashmere always has that special something about it.