Home

customer service

Contact Us
FAQ
How to Shop
Shipment Information
Returns
Payment Methods
Terms & Conditions
Privacy Policy
Promotional Terms

Returning goods

It goes without saying that you can return (part of) your order within 14 days upon receiving your parcel.

If you wish to return (part of) your order, please make sure that:

you return it within 14 days after receiving it
you return the invoice and indicate which article(s) you are returning
the article concerned is undamaged and has not been washed
the original labels are still attached to the clothing

Return through UPS

Please notify us of your return consignment via our contact form or send us an email at customerservice.usa@repeat.ch or call us on 1.646.665.1090 .

As soon as you have informed us that you wish to return your order, we will arrange a date and address with you on which our partner UPS will pick up the returned goods from your home/office address. This is free of charge.

Right to cancel

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right to cancel, you must inform us (Repeat International LLC, The New Mart, 127 E. 9th Street, Suite 205, Los Angeles, CA 90015, USA, to be reached by phone at 1.646.665.1090 or by email via customerservice.usa@repeat.ch of your decision to cancel this contract by a clear statement(e.g. a letter sent by post, fax or e-mail). You may use the attached cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than-

(a) 14 days after the day we receive back from you any goods supplied, or

(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or

(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

We will collect the goods. We will bear the cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Repeated returns

REPEAT cashmere offers a flexible returns policy to make your online shopping experience more enjoyable. However, we do monitor the number of returns made and may refuse to accept orders at our discretion if goods are returned repeatedly.