Complaint procedure

Complaint procedure

The REPEAT team is doing everything she can to make sure to deliver the best products and service. However, it can happen that a product contains a production fault or that you experience problems with your shipment. In this case, please notify us as soon as possible by contacting our customer service. To help you as good as possible, please provide us with the order number, the article number (if available), a clear description of your complaint and, if possible, a clear photo of the damaged article.

You can reach us via our contact form or by sending us an email on customerservice.usa@repeat.ch.

When you prefer to inform us about your complaint by mail, you can address your letter to:

Repeat International LLC
Attn: Customer service – Online
The New Mart
127 E. 9th Street, Suite 205
Los Angeles, CA 90015
USA

We aim to investigate your complaint within 7 days, but will reply you in writing at the latest within 14 days upon receiving your complaint.