customer service
This page (and any other documents that are referred to on it) contains the Terms and Conditions (also referred to as “Terms”) on which we supply any of the products listed on our website https://www.repeatcashmere.com/uk/ (“our website”) to you.
Please read these Terms and Conditions carefully before ordering any products from our website. You should be aware that by ordering any of our products, you agree to be bound by these Terms and Conditions. If you have any questions or feel unsure about any of the content please contact Customer Service before placing an order. Print the Terms and keep a copy of them for your reference.
We have written these Terms and Conditions with the consumer in mind and have tried to make them as easy to understand as possible. To further enhance your understanding of the terms we have listed some words that are widely used throughout the document.
Here’s the terminology:
- Contract - means any purchase of items from our site between us and you for which these Terms and Conditions are used for.
- Conditions - means the standard Terms and Conditions of the sale, including the Returns Policy and any special terms and conditions confirmed in writing by us.
- Goods - means the products or services which we have sold to you in accordance with our Terms and Conditions
- We – means REPEAT cashmere and “us” and “our” shall hold the same meaning.
Within these Terms and Conditions we shall use headings to aid your understanding of the document.
If you need to contact us, please contact our Customer Service by email at customerservice@repeatcashmere.com or by telephone on +44 (0)20 8068 1984. REPEAT cashmere is available by phone between 07:30 and 16:00 Monday to Friday.
Any transaction you enter into with us through our website is entered into with, our legal entity Repeat Fashion BV which owns the REPEAT cashmere brand, and owns and operates this website.
Our official company address is:
Repeat Fashion BV
Noorderdreef 68
2153 LL Nieuw-Vennep
The Netherlands
Our VAT number is NL810902424B01 and our company is registered with the Chamber of Commerce office in Amsterdam under registration number 33174019.
Accessing our website means that you automatically agree to our Terms and Conditions. If you do not agree with them then please do not use our website and leave it. Our website is provided to you for your personal use only.
If you choose to access this website from outside the UK you are responsible for compliance with local laws if and to the extent local laws are applicable.
We have made every effort to display the products as accurately as possible but cannot guarantee that the product images you see displayed on your screen are a totally accurate representation of the actual merchandise due among other reasons to the technical difference in monitors or screens you may use.
By placing an order through our website, you confirm that you are legally capable of entering into binding contracts, that the personal information which you provide when you register as a customer and place an order is true, accurate, current and complete in all aspects, and that you do not impersonate any other person.
We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represent the full functionality, accuracy, and reliability of the website.
We may provide links to other websites but if you follow these links you acknowledge and agree that we are not responsible for the availability or content or privacy practices of such external sites.
As part of our effort to make further improvements to our services we provide to our customers telephone calls with and by us may be recorded or monitored. We also may monitor incoming and outgoing emails.
Our employees and agents are not authorised to make any representations concerning the goods unless confirmed first by us to you in writing. When placing an order with us you acknowledge that you have not relied on any such representations which are not confirmed.
All specifications, drawings and particulars of weights, sizes and performance issued by us are approximate only.
When you place an order with us, you are making an offer to buy goods. After receipt of your order we will send you an order acknowledgment email detailing the products and prices you ordered. If you do not receive such an email within 24hrs of placing your order please contact our Customer Services.
The order acknowledgment email is an acceptance of your order. Acceptance of your order and formation of the contract will only take place once we have confirmed your card authorisation for your order. This will be displayed on your screen at the time of payment confirmation. We will send you a despatch confirmation email when the products you have ordered have left our warehouse. If your order has not been accepted you will receive an email from us telling you the reasons why.
In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will then not receive an e-mail acknowledging your order and there will be no contract between us.
All prices shown in the website are in pounds sterling and inclusive of VAT at 20%. Where applicable, VAT may change from time to time. In case we use a special sale offer price, please note that this might be a limited period offer which we will then indicated.
We take great care in providing you with the right product information and prices. In the unlikely case that an error in pricing appears in goods that you have ordered we will inform you as soon as possible. However, we shall be under no obligation to fulfil an order for a product that was shown at an incorrect price. In such a case we will contact you by email.
We offer delivery within the United Kingdom. There is one type of delivery available: DHL Express. The place of delivery is deemed to be the shipping/delivery address that you provide in your order.
We offer FREE delivery to single UK addresses within the UK using DHL Express for all orders with an order value (inclusive of VAT) of GBP 249.00 or higher. Orders with an order value below GBP 249.00 will be charged a shipping fee of GBP 19.95 (inclusive of VAT).
We accept both debit and credits cards including Visa, Mastercard, American Express and Maestro. We take payment from your card at the time your order is placed. Credit card payments will be processed using Adyen. Payments will show as REPEAT cashmere, RepeatCashmereUK or Adyen on your bank statement.
All credit card and debit card holders are subject to validity checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
If an item sells out, we will take it off display as soon as possible. If items that you order should be out of stock, or delayed for any reason, we will try to contact you, or if we receive no response to our e-mail we will continue to process the remaining items of your order.
If an offer is subject to a limited period of availability or is made subject to conditions, this will be explicitly mentioned in the offer.
To place an order on our web shop, you don’t need to create an account, but it is advised to make ordering easier in the future.
If you choose to create an account with us, you must first register. You will then be given a unique personal log-in name and password combination by email. Your personal details will be stored behind your log-in name and password and can only be accessed and changed by you. As soon as you have a log-in name and a password, you can place an order. You could select your products before you register, but before you can check out you will need to go through the registration process.
After you have registered, if you wish to place an order, select the goods and choose the colour and size you want, and press “Add to shopping cart" button. When you have finished shopping, click on the "Check-out" button. This starts the payment process. Check your details carefully and enter the address you want your order delivered to.
Your order history will be detailed in your account for future reference.
Once you have placed an order, whether you have created an account or not. It will be confirmed by email. Please check your order and the confirmation thoroughly. It is important that you give a correct and personal email address when you register in order to avoid errors. Please make sure that your SPAM filter does not cause you not getting our messages.
When placing an order you have agreed that these Terms and Conditions apply to such order.
In the interest of security, we are unable to take orders over the phone.
Orders placed before 5 pm (Monday to Friday), will be processed on the same day. Orders placed after 5 pm (Monday to Friday), will be processed on the following day. Orders placed on a Saturday and Sunday will be processed on the following Monday.
When your order has been shipped we will send you a despatch confirmation by email. This will include a tracking number of your parcel to track its progress. If you have created an account when ordering, you can log in to see your order details and delivery status.
We send the goods that you have ordered from our warehouse in Nieuw-Vennep, The Netherlands, through DHL. The place of delivery is deemed to be the shipping/delivery address that you provide in your order.
We aim to process and dispatch all orders within 24 hours, however this can take longer in periods of high demand. Delivery will take 3-6 working days to most UK mainland addresses.
When multiple items are ordered, one of them might not be available. In this case, they will be deleted from your order and the remaining items will be sent to you. You will receive an email informing you of this.
If you are not at home during the day that will not be a problem: we will deliver your order wherever you want such as a work address. In this case, it is important that you provide the correct shipping address when placing the order. Please note it's not possible to have your order delivered to a P.O. Box.
If the goods are lost or damaged in transit, please let us know promptly, so that we can make a claim against the carrier. We will offer you the choice of a replacement or a full refund, depending on product availability. Please see Returns Policy for further details.
This cancellation policy does not affect your rights when we are at fault – for example, if goods are sent out in error, faulty of miss-described.
You have a legal right to cancel your contract before delivery and up to 14 working days after delivery. To do this please email us or write to us to discuss the matter further.
Cancelled orders must be returned to us in an unused condition. If goods are failed to be returned to us, we will collect them, and we will charge you the direct cost of the collection.
In the event that the wrong item/s have been sent to you, we will refund the amount you paid for your purchase, your original shipping costs and any costs incurred on your behalf for the return of the wrong item within 14 days of receiving the product in our office, or when proof of return is given, whichever is earliest.
You have the right to return your entire order up to 14 days from receiving the product/s.
When returning your entire order, you will receive a refund for the order you have returned and your original shipping costs. Refunds will be processed within 14 days of you returning the items to us or evidence that they were returned.
Return postage costs, in this case, will be the responsibility of the customer.
You have the right to return part of your order up to 14 days from receiving the products.
When returning part of your order you will receive a refund for the products you have returned to us within 14 days of sending the item back to us or evidence that it was returned.
Return postage costs, in this case, will be the responsibility of the customer.
If you receive your goods and there is a problem please contact us to discuss the matter further. In the first instance, we ask you to provide images along with a description of the fault to aid our team in their assessment.
If the goods are found to be faulty within a reasonable time frame of receiving the items then you may reject them and claim a full refund. If the fault is found later on, or if there is a delay in making a complaint, you will still be entitled to a repair, or if a repair cannot be done without causing inconvenience, a replacement. If a replacement is not available, you may claim a part or full refund for the faulty goods.
When returning a faulty product to us (if after being assessed its considered to be faulty), your return postage costs will also be refunded to you.
Please see return process for further details.
Please Note: No claim for faulty goods can be made if any of the following applies – damage caused deliberately or through negligence, improper use or careless maintenance, normal wear and tear, damage caused by not following the care instructions correctly.
We offer a FREE pick up service via DHL. If you would like to return your order to us, please contact our customer service team.
Unfortunately, we do not offer an exchange service. Therefore, If you wish to exchange an item, please return your order to the above address for a refund. You will then need to place a new order for the new size, colour you require.
We do our utmost to provide you with the best information, products and services possible. In the case you do have a complaint or other comment to make please contact us by telephone, email or post at the earliest possibility clearly explaining the feedback you have. We will reply to your feedback within 7 days.
If your complaint is regarding a purchase through one of our stores, please contact the store in the first instance.
Customer satisfaction is very import to us, therefore if you’ve had a problem with your online purchase we will do all we can to resolve this. If you feel you have a problem which hasn’t been resolved, you can try the Online Dispute Resolution Platform (https://ec.europa.eu/odr).
For information please see our separate document on Data protection, Cookies, Privacy and Security.
This website’s content (including text, design, layout, images, and videos) are protected by copyright and are the property of https://www.repeatcashmere.com/uk/. Any use other than for your own personal and non-commercial use in line with the transactions and communications between you and us is not allowed without our express written permission.
Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
Our liability for losses you suffer as a result of us breaking these Terms and Conditions is strictly limited to the purchase price of the product you purchased. Except as set out above and in relation to our contractual obligations to supply goods and/or services following acceptance of orders placed on our website, neither we nor any of our agents, affiliates, directors, employees or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of the website.
We shall not be liable for any indirect, or consequential loss of whatever nature, including damage to software or hardware, loss of income or revenue, loss of data, damage or loss of business, loss of profits or contracts, loss of anticipated savings, waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable or any other indirect or consequential loss arising out of or in connection with your use of the website (including without limitation, any such loss arising out of or in connection with any order placed on the website, whether or not accepted by us).
You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you. We may terminate your use of the website immediately if we consider that you have breached these Terms and Conditions.
These Terms & Conditions and all matters connected with any order you place on our website are governed by Dutch law and you agree to submit to the exclusive jurisdiction of the Dutch courts in relation to all matters connected with, or arising out of, the website or any order you place on the website.
All dealings between us in connection with our Terms and Conditions and each purchase shall be carried on in the English language.
You may not transfer any of your rights or obligations under these Terms to another person without our prior written consent, which we will not withhold unreasonably. We can transfer all or any of our rights and obligations under these Terms to another organisation, but this will not affect your rights under these Terms.
These Terms apply to our information and offer to you, the agreement between us and any related communication. We may change our Terms and Conditions at any time, so please do not assume that the same terms will apply to future orders.
In the event of any of these Terms and Conditions to be invalid or unenforceable the remainder of these Terms and Conditions will remain in place. No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms and Conditions that is caused by events outside our reasonable control which includes any strikes, civil commotion, terrorist attack or threat of terrorist attack, , fire, explosion, flood, other natural disaster, impossibility of the use of public or private transport, impossibility of the use of public or private telecommunications networks or any acts, decrees, legislation, regulations or restrictions of any government.
If any of these Terms and Conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
These Terms and Conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
We each acknowledge that, in entering into a contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such contract except as expressly stated in these terms and conditions.
Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party´s only remedy shall be for breach of contract as provided in these terms and conditions.
